Returns and Exchanges

Unwanted items can be sent back only when your notice about the return is registered by our team.

Our products are eligible for a refund if they meet the following terms:

• Items must be in the original size and length (no customization)
• Items must be in the original condition (not used, not washed and not damaged)
• Items in specific colors may not be eligible for a refund. For more information, get in touch with us
• The return package must contain a return form completed
• The return package must contain all the contents of the original package except for fabric samples if the entire order is returned for a refund
• It is very important that you place a return form inside the parcel stating the order number, otherwise, we will not be able to identify the parcel.
• If we are unable to identify the parcel, we cannot make a refund or exchange. If you do not know the order number, feel free to contact us
• Items must be mailed off within 14 days as of the day of delivery
  

IMPORTANT NOTES:

Please note that we do not cover shipping costs for items that are being returned.

Customized and sale items are final. They cannot be returned, refunded, exchanged or altered. For more information please contact info@avielleclothes.com

REFUNDS

All return packages are checked to ensure that the clothes returned are in the original condition. We need 14 days to take care of it and issue a refund. The money is sent to the account that was used to pay for the order.

EXCHANGES

We do not offer exchanges. To get the right item, you should place a new order.

Terms and Conditions

PLACING AN ORDER

When you create a personal account, you must also create a personal user name (your email address) and password. Protect your password at all times and don’t pass it on. You will be held responsible for all purchases made through your user name and password.
Orders on www.avielleatelier.com have the following process:

1. You choose the Products;
   
2. You enter your payment information and choose a delivery address;
   
3. Authorization of payment;
   
4. We send you a confirmation of the receipt of the order by email as soon as the payment has been processed;
   
5. We collect the payment from your bank account;
   
6. We dispatch the products;
   
7. You receive the products.
   

ORDERING

Please double-check that all information is entered correctly as no amendments can be made after the order is processed.

PRODUCTION TIMELINE

Products listed on our website are pre-order items and making time takes 10-20 days.

PAYMENT

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to AVIELLEATELIER.COM. Payment will be debited and cleared from your account upon completion of the packing of your order by AVIELLEATELIER. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

IMAGES OF PRODUCTS

The presentation of the colors of the Products on this website depends amongst others on the settings of your monitor and the graphic card of the visitor of the website. The colors presented may, therefore, differ from the actual colors of the products.

PRIVACY POLICY

To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information.

YOUR RIGHTS

As a customer at Avielle Atelier, you have the right to inspect and correct your information at any time, and to withdraw your consent for the processing of your personal data. You can request that your personal information at Avielle Atelier be deleted at any time. Your information will be deleted at your request if one of the following criteria applies:

You withdraw your consent (if your consent formed the basis for the treatment).
I do not want to receive direct marketing.
The information appears to be incorrect.
No longer necessary to fulfill the purpose for which they were collected or if the information is processed illegally.

If you wish to appeal against the processing of your personal data, please contact us by email info@avielleatelier.com

Privacy Policy

At Avielle Atelier, we are deeply committed to protecting your privacy and ensuring that your personal information is handled with the utmost care, transparency, and respect. This Privacy Policy describes how and when we collect, use, and share your information when you purchase an item from us, contact us, or use our services through our website or its related platforms.

1. Information We Collect

To fulfill your order, you must provide us with certain information that you have authorized us to access. This typically includes:

• Your name, email address, and postal/shipping address.
• Payment information.
• The details of the specific product(s) that you are ordering.
• Any additional personal information you may choose to provide us with (such as custom measurements or specific design notes) to help us personalize your order.
  
  

2. Why We Need Your Information (Legal Bases)

We rely on a number of lawful bases to collect, use, and process your personal information, including:

• Fulfillment of Services: To provide the goods and services you requested, such as fulfilling your order, processing your payment, and delivering your handmade pieces.
• Customer Communication: To stay in touch with you in connection with the provision of our services, such as sending shipping updates or responding to your inquiries.
• Individual Marketing: To provide custom-made offers, tailored recommendations, and updates based on your personal needs and wishes.
• Business Improvement: To conduct surveys, gather statistics, and run analyses that help us improve our products, craftsmanship, and overall website experience.
• Legal Obligations: To comply with potential legal requirements, regulatory obligations, or court orders.
  
  

3. Information Sharing and Disclosure

The privacy of our customers is essential to us. We share your personal information for very limited reasons and in strictly limited circumstances, as follows:

• Trusted Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery and shipping companies. We will share your personal information with these third parties, but only to the extent necessary to perform these specific services.
• Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
• Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
  - Respond to legal processes, court orders, or government requests.
  - Enforce our agreements, terms, and store policies.
  - Prevent, investigate, and address fraud, security flaws, technical issues, or other illegal activities.
  - Protect the rights, property, and safety of our customers or others.
  
  

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the United States and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your home country. If we are deemed to transfer information about you outside of the EU, we rely on standard legal frameworks for data transfers, utilizing secure third-party platforms (such as Google Cloud) that maintain strict data protection certifications.

6. Your Rights

If you are a resident of certain territories, including the EU, you have a number of rights in relation to your personal information. You have the right to inspect and correct your information at any time, or to withdraw your consent for the processing of your personal data.

You can request that your personal information at Avielle Atelier be deleted at any time. Your information will be promptly deleted at your request if one of the following criteria applies:

• You withdraw your consent (if your consent formed the primary basis for the processing).
• You no longer wish to receive direct marketing from us.
• The information appears to be incorrect and needs rectification.
• The data is no longer necessary to fulfill the purpose for which it was originally collected, or if the information has been processed unlawfully.
  
  

💌 Contact Us

If you have any questions, concerns, or wish to appeal against the processing of your personal data, please do not hesitate to contact us by email at info@avielleatelier.com. We are always here to support you.